Policies
Shipping and Return Policy
Shipping Methods
SS Beauty offers multiple shipping options, including standard and expedited services. International shipping is available to select regions. All shipping fees are calculated at checkout and vary based on product weight and destination.
Processing Time
Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. An email with tracking information will be sent once the order is shipped.
Estimated Delivery Times
Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-4 business days. International orders may take longer due to customs processing.
Return Request
For any return requests, the client will be responsible for the shipping cost, which will be deducted from the refund amount.
Shipping Costs
Shipping fees depend on the delivery method, destination, and size of the order. Free-shipping promotions, if offered, apply only to standard shipping within specific regions.
Customs and Duties
International shipments may incur customs duties and taxes, which are the responsibility of the recipient. SS Beauty is not liable for delays caused by customs.
Lost or Damaged Packages
If your order is lost or damaged in transit, please contact our support team within 7 days of the expected delivery date. We will initiate an investigation with the carrier and may offer a replacement or refund based on the outcome.
Order Tracking
You can track your order using the tracking number provided in your shipment confirmation email. For any shipping-related inquiries, reach out to our support team at [email protected].